Tuaneka Help Centre

Run your business with confidence.

Practical guidance for selling online, serving customers in person, getting paid and keeping every part of your business connected.

Published guidance

All guides

Products and inventory

Inventory and stock control

Search, adjust and monitor shared online and physical stock.

Invoicing and procurement

Invoice reminders

What due-date reminders do and when they are sent.

Payments and currencies

Payments, shop currency and GHS conversion

Paystack, business currency and Bank of Ghana marketplace rates.

Imports and integrations

Manage invoices, stores and operations with AI agents

Practical, confirmation-led Codex and Claude workflows for a connected Tuaneka business.

Stores and domains

Complete store policies before publishing

Add terms, returns, privacy and delivery policies for a buyer-ready shop.

Invoicing and procurement

Purchase orders, receiving and supplier bills

Create, approve, send and receive supplier purchase orders.

Imports and integrations

Dropshipping costs, fulfilment and returns

Price responsibly and understand the seller obligations that remain when a supplier fulfils orders.

Invoicing and procurement

Create a bulk purchase order from CSV

Upload large medicine, wholesale or multi-line procurement orders quickly.

Getting started

Control stock, batches, barcodes and stocktakes

Use Tuaneka stock control to count inventory, track batches and resolve discrepancies.

Getting started

Customer credit accounts and statements

Track what customers owe, payments received, refunds and overdue balances.

Getting started

Loyalty, customer occasions and retail alerts

Use customer activity and operational alerts to encourage repeat business.

Getting started

Manage shops, warehouses and stock transfers

Add business locations and move stock between them with a traceable handover.

Still need a hand?

Ask Adwoa in the support chat or continue with the Tuaneka team on WhatsApp.

Contact support