Tuaneka Help Centre

Run your business with confidence.

Practical guidance for selling online, serving customers in person, getting paid and keeping every part of your business connected.

Published guidance

All guides

Plans and subscriptions

Free plan, seller trial and Pro subscription

Current Tuaneka pricing and access rules.

Getting started

Getting started with Tuaneka

Create an account, verify your email and choose the business workflow you want to use.

Stores and domains

Publish an online store in five clicks

The fast seller onboarding workflow and empty-store behavior.

Retail and POS

Use Tuaneka beside a physical shop

Counter sales, payments, receipts and shared inventory.

Stores and domains

Connect a custom domain to your Tuaneka shop

Pro Plus domain eligibility, DNS records, verification and HTTPS setup.

Marketplace, orders and delivery

Browse and buy from the marketplace

How buyers find products, use the cart and check out.

Payments and currencies

Connect Paystack to Tuaneka

A step-by-step guide to connecting your Paystack business account and accepting verified payments.

Invoicing and procurement

Create, approve and send invoices

The invoice workflow, custom numbers and free allowance.

Imports and integrations

Import and connect Shopify or WooCommerce

Populate a catalogue with CSV or synchronize an external store.

Business network

Join the Tuaneka Business Network

Create a trusted business profile, exchange services and build global reviews.

Products and inventory

Products, variants, images and video

Manage products with sizes, colours, media and stock.

Account and support

Retail and business reports

Understand sales, stock, margins, tax and payments.

Still need a hand?

Ask Adwoa in the support chat or continue with the Tuaneka team on WhatsApp.

Contact support