1. Who this policy covers
This policy applies to people who visit Tuaneka, create an account, operate a business workspace, buy from a Tuaneka seller, join the Business Network or contact support.
2. Information we collect
We collect account and contact details, business information, products and services, customer and supplier records, invoices, orders, payments, inventory activity, support conversations and information you choose to publish. We also collect limited device, browser, referral and usage information needed to secure and improve the service.
3. How we use information
We use information to provide your workspace and storefront, process permitted transactions, deliver invoices and notifications, prevent abuse, provide support, improve Tuaneka and meet legal obligations. We do not sell personal information.
4. Payments and connected services
Payment providers such as Paystack and Stripe process payment details under their own privacy terms. When you connect Shopify, WooCommerce, CJdropshipping, Codex, Claude or another service, Tuaneka exchanges only the information required for the features and permissions you approve.
5. Public marketplace and community content
Store profiles, listings, published reviews and Business Network posts are public. Do not publish private customer data, credentials or payment details. Content removed from public view may be retained when needed for safety, disputes or legal compliance.
6. Service providers and disclosures
We may use trusted hosting, email, analytics, support, security and payment providers to operate Tuaneka. They may process information only for the services they provide. We may also disclose information when required by law or to protect users and the platform.
7. Cookies and first-party analytics
We use cookies for sign-in, security, preferences, carts and support. We also use first-party activity information to understand which pages and features are useful and to filter automated traffic. Browser settings may limit cookies, but essential features may stop working.
8. Retention and security
We keep information only as long as needed for the service, financial records, safety and legal requirements. We use access controls, encryption where appropriate, monitoring and backups, but no online service can guarantee absolute security.
9. Your choices and rights
You can update account and business information, change communication preferences, revoke connected applications and request account closure from Tuaneka. Depending on applicable law, you may also ask for access, correction, deletion or restriction of your personal information.
10. Marketing and essential messages
You may unsubscribe from marketing email at any time. We may still send essential account, security, billing, order, invoice and service messages needed to operate your account or complete a transaction.
11. Contact us
Questions or privacy requests can be sent to adwoa@tuaneka.ai. We may update this policy as Tuaneka changes and will publish the revised date on this page.