1. Agreement
By creating an account or using Tuaneka, you agree to these terms and our Privacy Policy. If you use Tuaneka for a company, you confirm that you have authority to act for that company.
2. Accounts and businesses
You must provide accurate information, keep credentials secure and tell us promptly about unauthorized access. A Tuaneka account may manage multiple businesses, but each business keeps its own records, permissions and subscription.
3. Plans, trials and billing
Features and limits depend on the plan selected for each business. Paid subscriptions renew according to the billing cycle shown at checkout unless cancelled. Prices, taxes and renewal terms are displayed before payment. Domain registration and premium-domain costs may be separate where stated.
4. Stores, listings and seller responsibilities
Sellers are responsible for the accuracy, legality, quality, pricing, tax treatment, delivery and returns of their products and services. Tuaneka provides commerce tools but is not the seller of independent-vendor goods or services.
5. Payments and transactions
Connected providers such as Paystack and Stripe process payments under their own terms. You must not mark a payment, delivery or refund complete unless it occurred. Provider fees, chargebacks, disputes and settlement timing remain subject to the selected provider.
6. Invoices, procurement and records
You are responsible for invoice, purchase-order, inventory, expense and tax information created in Tuaneka. Tuaneka does not replace professional legal, accounting or tax advice, and you remain responsible for required records and filings.
7. Connected applications and automated tools
You control which businesses and permissions connected applications receive. Review important actions before approving them. You are responsible for actions authorized through your account, including actions requested through Codex, Claude, imports or other integrations.
8. Acceptable use
You may not use Tuaneka for fraud, scams, prohibited goods, intellectual-property infringement, credential theft, harassment, unlawful content, manipulated reviews, interference with the service or attempts to access another user's data.
9. Content and intellectual property
You retain ownership of content you submit and grant Tuaneka the limited rights needed to host, process and display it as part of the service. Tuaneka software, branding and original platform content remain protected by intellectual-property law.
10. Suspension and termination
We may restrict or suspend access when needed for security, non-payment, abuse, legal compliance or a serious breach of these terms. You may close your account, subject to retention needed for transactions, disputes and legal obligations.
11. Availability and liability
We work to keep Tuaneka reliable, but features may occasionally be unavailable or change. To the extent allowed by law, Tuaneka is not liable for indirect losses, lost profits or losses caused by seller conduct, external providers or information entered by users.
12. Ghana law and contact
These terms are governed by the laws of Ghana. Questions can be sent to adwoa@tuaneka.ai. We may update these terms and will publish the revised date when changes take effect.