Tuaneka Help Centre

Run your business with confidence.

Practical guidance for selling online, serving customers in person, getting paid and keeping every part of your business connected.

Published guidance

Getting started

Getting started

Getting started with Tuaneka

Create an account, verify your email and choose the business workflow you want to use.

Getting started

Book a free Tuaneka Saturday Training Clinic

Who can attend, available dates, Meet links, reminders and cancellation rules.

Getting started

Businesses, team access and the business switcher

How separate business workspaces, team roles and switching work.

Getting started

Add products, services and import a catalogue

Create business items or review a CSV / Excel upload before saving changes.

Getting started

Control stock, batches, barcodes and stocktakes

Use Tuaneka stock control to count inventory, track batches and resolve discrepancies.

Getting started

Customer credit accounts and statements

Track what customers owe, payments received, refunds and overdue balances.

Getting started

Delivery, pickup and buyer order updates

Collect the details needed to fulfil online orders and keep buyers informed.

Getting started

Loyalty, customer occasions and retail alerts

Use customer activity and operational alerts to encourage repeat business.

Getting started

Manage shops, warehouses and stock transfers

Add business locations and move stock between them with a traceable handover.

Getting started

Tuaneka Business Community guidelines

The practical rules that keep Business Community discussions useful, safe and trustworthy.

Getting started

Use the counter companion, customer display and digital receipts

Give in-store buyers a clear checkout view and share receipts after a sale.

Still need a hand?

Ask Adwoa in the support chat or continue with the Tuaneka team on WhatsApp.

Contact support