Open Products & services at /products for the selected business. Choose Add item, Import CSV / Excel, or Connect an application. Confirm the active business name before editing.
Add an item
Choose Product, Service or Digital product, then enter its name, SKU, price and optional description and tax. Zero prices are allowed for invoice items. Choose whether it appears in invoice and POS selectors. Save explicitly, or use Save & add another. Preparing an online listing requires seller access and creates a draft; it does not publish an item or storefront. The Media, variants & online details tab holds images, videos, options, online pricing and search details in the same catalogue editor. Publication remains an explicit choice. Services do not require physical-stock or shipping details.
Import CSV or Excel
Use a CSV or .xlsx file of up to 10 MB and 1,000 items. Download a product or service template, choose the default item type, upload, select the worksheet and map columns. Name and Price are required. Upload values only: formulas, macros, embedded objects and external references are rejected.
Review new items, proposed updates and invalid rows before confirming. Existing items match only an unambiguous SKU within the original business. Unmapped fields stay unchanged. Confirm updates explicitly. Invalid rows do not prevent valid rows being saved; download the error report to correct them. Import references are tied to the uploader and original business. Switch back to that business to continue. Changed records are rejected rather than overwritten using an old preview.
Bulk stock adjustments
In Import CSV / Excel choose Adjust existing stock. Download the current stock template for the active business. Keep each inventory ID: it identifies the existing location and variant. Enter a positive stock_delta to add units or a negative value to remove units, and a reason. Upload CSV or XLSX, map Inventory ID, Quantity change and Reason, then review the location, before/change/after quantities and reservations. Confirm stock changes separately before processing. Stock movements record the acting member and import reference. Retries do not apply the same adjustment twice.
This flow never creates another stock pool. Supplier-controlled stock, ambiguous multi-location listing mirrors, negative balances, reserved-stock removal and stale previews are rejected. If stock changes after preview, upload again. Product, import and inventory-adjustment permissions are required. Regular catalogue imports do not replace stock quantities.
Connections and access
Catalogue connections lead to the existing Shopify, WooCommerce, CJdropshipping and Codex/Claude setup workspaces. Business owners manage credentials. A team member needs appropriate product and import permissions. Supplier-controlled availability must be changed through its supplier connection, not a stock overwrite. Demo visitors can inspect the catalogue but cannot save items, upload files or connect applications.
Starter retains invoice-item access. Seller trials and Pro have a 70-listing online catalogue allowance; Enterprise is unlimited. Each business has its own plan and catalogue. Ask support to review ambiguous existing links; never merge records by guessing from a name or SKU.