Tuaneka Help Centre

Run your business with confidence.

Practical guidance for selling online, serving customers in person, getting paid and keeping every part of your business connected.

Published guidance

All guides

Invoicing and procurement

Create, approve and send invoices

The invoice workflow, custom numbers and free allowance.

Imports and integrations

Import and connect Shopify or WooCommerce

Populate a catalogue with CSV or synchronize an external store.

Business network

Join the Tuaneka Business Network

Create a trusted business profile, exchange services and build global reviews.

Products and inventory

Products, variants, images and video

Manage products with sizes, colours, media and stock.

Account and support

Retail and business reports

Understand sales, stock, margins, tax and payments.

Getting started

Businesses, team access and the business switcher

How separate business workspaces, team roles and switching work.

Payments and currencies

Connect Stripe to Tuaneka

A step-by-step guide to connecting an eligible Stripe account for card checkout and payment confirmation.

Products and inventory

Cost, selling and promotional prices

Configure margins and channel-specific sales.

Invoicing and procurement

Invoice a client from a product or service

Send a listing invoice in one step and understand automatic buyer expense recording.

Marketplace, orders and delivery

Marketplace orders and deliveries

Process paid orders, pickup and seller-managed delivery.

Account and support

When Adwoa escalates to human support

Sensitive issues and how WhatsApp handoff works.

Stores and domains

Design and customize a storefront

Themes, previews, draft changes and publishing.

Still need a hand?

Ask Adwoa in the support chat or continue with the Tuaneka team on WhatsApp.

Contact support